Your data, explained.

The short version

• We use your location only to plan and guide your walks. We don't keep a trail of where you go.
• We don't sell your data or use it for ads.
• RainRoute knows your device only by a random ID, never your name.
• English directions are spoken by a voice that runs on your device.
• You can delete your data at any time from Privacy in the menu.

What we collect

• Location and routes. Your location, or a starting point you pick, plus your searches, destination, and route choices. We need these to plan a walk. During navigation, your phone follows GPS itself and only sends your position when it needs a new route.
• Error reports. Crashes, errors, timing, and app version, tied to your device's random ID. We filter out searches, addresses, and exact locations.
• Usage analytics, in the US only. Which features people use and how routes turn out, tied to the same random ID. This includes the rough area (about a kilometer) where a route starts and ends, never the exact points. On the website this can also include a screen recording with typing and the map hidden. The apps never record the screen.
• Website visit counts. On the website only, never in the apps: which pages are opened, which site sent the visitor, and their country and city. No cookies, and no ID kept past a day.
• Failed routes. When a route fails, we keep that one request, including its exact points, for seven days so we can fix the problem.
• Feedback you send. Saved with the app version, language, and platform, but without your route or location.

Kept on your phone and your iCloud

The app keeps a log of the walks you take with navigation, for your stats: how far you walked, your time under sheds and which ones, and the neighborhoods where each walk started and ended. It stays on your phone, with a backup in your own iCloud on iPhone, and is never sent to RainRoute. For rain stats, the app asks our server for New York City's hourly weather by month, with no location. The Sheds stat page shows a map picture of a shed from Mapbox, our map provider. To delete your walk history from your phone and iCloud, choose Delete my data in Privacy, or Delete walk history at the bottom of Your stats.

Who helps us run RainRoute

A few service providers handle data for us, only to run RainRoute: hosting, the database, maps and search, error reports, analytics, and optional tips. Each one is listed below with its own privacy policy.

How long we keep it

• Error reports: about 30 days.
• Failed routes: 7 days.
• Usage analytics: up to a year. Website screen recordings: 30 days.
• Your device's random ID: a year after you stop using RainRoute.
• Feedback: until we no longer need it. Email us and we'll remove a message.

Your choices

• Type a starting point instead of sharing your location.
• Turn off location access in your phone's settings at any time. Ending a walk stops location use in the background.
• In the menu, choose Privacy, then Delete my data. This deletes data tied to your device and gives it a new random ID.

Tips and Supporter purchases

On the website, optional tips go through Ko-fi and its payment providers under their own policies. In the iPhone app, Supporter purchases go through the App Store under Apple's policies. We never see your card number or store account. The app only asks the store which purchases you own, and that stays on your phone.

Questions

Email hello@rainroute.nyc with any privacy question or request. If this policy changes, the date at the top will change too.